Helpful automation
Context-aware responses and flows with clear paths that keep customers moving forward.
AplikDesk
Featured product
Automation for WhatsApp BusinessIntelligent automation for WhatsApp, without taking your team out of the conversation.
AplikDesk complements WhatsApp Business with automation and AI to help your company respond efficiently. When a person needs to step in, service continues in the WhatsApp workspace your team already uses.
Human service preserved
Your team keeps working in WhatsApp Business App or Web, without a new agent inbox.
Official integration
A foundation prepared for official Meta flows and the safe evolution of your operation.
What AplikDesk is designed to do
An automation layer for conversations that still need people.
From the first question to the next action, AplikDesk organizes automation around company identity, the official channel, and rules that keep operations safe.
A virtual assistant with company identity
Service grounded in the tenant’s approved institutional context, with a clear scope: the conversation represents the company, not a generic assistant or another brand.
WhatsApp Business as the workspace
Automation complements the company channel. When human service is needed, the team continues in the WhatsApp Business App or Web it already knows.
Automation with boundaries and pauses
Automatic replies can be suspended when human service is requested or detected, avoiding conflict between people and automation.
AI with minimum context and data protection
Messages pass through privacy preprocessing; context is minimized and temporary, without creating a parallel conversation archive.
Languages and conversation continuity
Company language policy, confirmation before changing language, and technical continuity limited to the authorized conversation.
Controlled conversational actions
AI may interpret requests and guide the next step, but permissions, operational data, and real-world effects remain validated by the backend.
Company-oriented configuration and operations
The architecture supports published configuration, languages, scenarios, automation, privacy, and operational evidence isolated by company.
Web Assistant and guided onboarding
In addition to WhatsApp, Inovaplik offers a web experience to meet the assistant and begin guided setup journeys.
Some capabilities belong to AplikDesk’s evolving foundation and are released in stages. Commercial features, integrations, and activation depend on operation configuration, validation, and eligibility.
Virtual Assistant · WhatsApp+55 (43) 3351-1429
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Get started with AplikDesk
Start configuring your company and prepare AplikDesk for the context of your operation.
Start configuring your company